“Ultimately, each of us must decide whether a task we are accountable for is urgent or important. This can be done by thinking about whether not doing something would place an active risk against long-term goals or strategy. If the answer is yes in this regard,...
“Effective measurement must be an integral part of the management process. The balanced scorecard, first proposed in the January-February 1992 issue of HBR (“The Balanced Scorecard—Measures that Drive Performance”), provides executives with a comprehensive...
“[It’s] the organization’s fundamental reason for being. An effective purpose reflects the importance people attach to the company’s work—it taps their idealistic motivations—and gets at the deeper reasons for an organization’s existence beyond just making...
